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BS ISO 24512:2024 – TC

BS ISO 24512:2024 – TC

$258.95

Tracked Changes. Activities relating to drinking water and wastewater services. Guidelines for the management of drinking water utilities and for the assessment of drinking water services

Published By Publication Date Number of Pages
BSI 2024 163
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PDF Catalog

PDF Pages PDF Title
96 undefined
103 Foreword
104 Introduction
111 1 Scope
2 Normative references
3 Terms and definitions
114 4 Components of drinking water supply systems
4.1 General
115 4.2 Types of drinking water supply systems
4.3 Water source
4.4 Intake and transport
4.5 Treatment
116 4.6 Storage, transport and distribution
4.7 Disposal of residues
5 Objectives for the water utility
5.1 General
118 5.2 Protection of public health
5.3 Meeting users’ needs and expectations
5.4 Provision of services under normal and emergency situations
5.5 Sustainability of the water utility
119 5.6 Promotion of sustainable development of the community
5.7 Protection of the environment
120 5.8 Climate change
5.9 Higher user and regulatory demand
5.10 Available technologies
6 Management components of a water utility
6.1 General
121 6.2 Activities and process management
6.3 Resources management
6.4 Asset management
122 6.5 Customer relations management
6.6 Information management
6.7 Environmental management
123 6.8 Risk management
7 Guidelines for the management of water utilities
7.1 General
124 7.2 Organization
7.2.1 General
7.2.2 Organizational structure and responsibilities
125 7.2.3 Organization of work flow
7.2.4 Operational documents and records
7.3 Planning and construction
126 7.4 Operations and maintenance
7.4.1 General
127 7.4.2 Technical activities
129 7.4.3 Support activities
131 8 Assessment of water services
8.1 General
132 8.2 ​Assessment policy
8.3 Goal and scope of the assessment
133 8.4 Parties involved in the assessment
8.5 Methodology of assessment
8.6 Service assessment criteria
134 8.7 Resources to conduct the assessment
8.8 The production of output and recommendations for the use of the output
9 Performance indicators
9.1 General
9.2 Performance indicator systems
9.2.1 Key components of a performance indicator system
135 9.2.2 Performance indicators
9.2.3 Variables
136 9.2.4 Context information
9.3 Quality of the information
9.4 Example of a performance indicator
138 Annex A (informative) Schematics of drinking water supply systems
140 Annex B (informative) Possible actions to achieve the objectives of the water utility
143 Annex C (informative) Possible actions related to the management of the water utility
146 Annex D (informative) Examples of an assessment methodology for deciding on the implementation and calculation of performance indicators for water utilities, objectives and related performance indicators
149 Annex E (informative) Examples of service assessment criteria related to the water utility objectives, performance indicators related to assessment criteria and service assessment criteria related to components of a drinking water system
158 Annex F (informative) Example of confidence-grading scheme for performance indicator systems
160 Bibliography

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BS ISO 24512:2024 - TC
$258.95