{"id":353046,"date":"2024-10-20T00:55:52","date_gmt":"2024-10-20T00:55:52","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-19086-32017\/"},"modified":"2024-10-26T01:00:27","modified_gmt":"2024-10-26T01:00:27","slug":"bs-iso-iec-19086-32017","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-19086-32017\/","title":{"rendered":"BS ISO\/IEC 19086-3:2017"},"content":{"rendered":"

This document specifies the core conformance requirements for Service Level Agreements (SLAs) for cloud services based on ISO\/IEC 19086\u20111 and guidance on the core requirements. This standard is for the benefit and use by both cloud service providers and cloud service customers.<\/p>\n

This document does not provide a standard structure that would be used for cloud SLAs.<\/p>\n

This document does not supersede any legal requirement.<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nNational foreword <\/td>\n<\/tr>\n
7<\/td>\nForeword <\/td>\n<\/tr>\n
9<\/td>\n1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms <\/td>\n<\/tr>\n
10<\/td>\n5 Conformance
6 Relationship between the cloud service agreement and cloud SLAs
7 Cloud SLA Management
8 Role of cloud service level objectives, cloud service qualitative objectives, metrics, remedies, and exceptions in the cloud SLA <\/td>\n<\/tr>\n
11<\/td>\n9 Cloud SLA components
9.1 General
9.2 Covered services component
9.3 Cloud SLA definitions component
9.4 Service monitoring component
9.4.1 General
9.4.2 Monitoring parameters
9.4.3 Monitoring mechanisms
9.5 Roles and responsibilities component <\/td>\n<\/tr>\n
12<\/td>\n10 Cloud SLA content areas and their components
10.1 General
10.2 Accessibility content area
10.2.1 Accessibility component
10.2.2 Accessibility standards
10.2.3 Accessibility policies
10.3 Availability content area
10.3.1 Availability component
10.3.2 Availability
10.4 Cloud service performance content area
10.4.1 General
10.4.2 Cloud service response time component <\/td>\n<\/tr>\n
13<\/td>\n10.4.3 Cloud service capacity component
10.4.4 Elasticity component <\/td>\n<\/tr>\n
14<\/td>\n10.5 Protection of personally identifiable information (PII) content area
10.6 Information security content area
10.7 Termination of service content area
10.7.1 Termination of service component
10.7.2 Data retention period
10.7.3 Log retention period
10.7.4 Notification of service termination
10.7.5 Return of assets <\/td>\n<\/tr>\n
15<\/td>\n10.8 Cloud service support content area
10.8.1 Cloud service support component
10.8.2 Support hours
10.8.3 Service incident support hours
10.8.4 Service incident notification time
10.8.5 Maximum first response time
10.8.6 Maximum incident resolution time
10.8.7 Support plans
10.8.8 Support methods
10.8.9 Support contacts
10.8.10 Service incident reporting <\/td>\n<\/tr>\n
16<\/td>\n10.8.11 Service incident notification
10.9 Governance content area
10.9.1 Governance component
10.9.2 Regulation adherence
10.9.3 Standards adherence
10.9.4 Policy adherence
10.9.5 Audit schedule
10.10 Changes to the cloud service features and functionality content area
10.10.1 Changes to the cloud service features and functionality component
10.10.2 Minimum service change notification period <\/td>\n<\/tr>\n
17<\/td>\n10.10.3 Minimum time before feature\/function deprecation
10.10.4 Service change notification method
10.11 Service reliability content area
10.11.1 General
10.11.2 Service resilience\/fault tolerance component <\/td>\n<\/tr>\n
18<\/td>\n10.11.3 Customer data backup and restore component <\/td>\n<\/tr>\n
19<\/td>\n10.11.4 Disaster recovery component
10.12 Data management content area
10.12.1 Intellectual property rights (IPR) component
10.12.2 Cloud service customer data component
10.12.3 Cloud service provider data component <\/td>\n<\/tr>\n
20<\/td>\n10.12.4 Account data component
10.12.5 Derived data component
10.12.6 Data portability component
10.12.7 Data deletion component <\/td>\n<\/tr>\n
21<\/td>\n10.12.8 Data location component
10.12.9 Data examination component <\/td>\n<\/tr>\n
22<\/td>\n10.12.10 Law enforcement access component
10.13 Attestations, certifications and audits content area
10.13.1 General
10.13.2 Cloud service attestations
10.13.3 Cloud service certifications
10.13.4 Cloud service audits <\/td>\n<\/tr>\n
23<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. Cloud computing. Service level agreement (SLA) framework – Core conformance requirements<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2017<\/td>\n26<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":353053,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-353046","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/353046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/353053"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=353046"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=353046"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=353046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}