BS ISO/IEC 30105-5:2016

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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Guidelines

Published By	Publication Date	Number of Pages
BSI	2016	48

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Description

PDF Catalog

PDF Pages	PDF Title
6	Foreword
7	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions
10	4 Purpose
11	5 ITES-BPO process context
12	6 ITES-BPO process structure
16	7 Stakeholders and stakeholder value definition
18	8 Process reference model
19	9 Process assessment model
23	10 Framework for assessment of process capability 10.1 Components of assessment
25	10.2 Measurement framework
27	11 Organization maturity model
30	12 Process capability assessment 12.1 Process capability initiation 12.2 Process assessment output
32	13 Process risk determination 13.1 Process risk determination — Introduction
33	13.2 Process risk determination — Steps 13.2.1 Step 1 — Initiate process risk determination
34	13.2.2 Step 2 — Set target capability 13.2.3 Step 3 — Assess current capability 13.2.4 Step 4 — Determine proposed capability
35	13.2.5 Step 5 — Verify proposed capability 13.2.6 Step 6 — Analyse process related risks and act on results
36	14 Process improvement 14.1 Process improvement — purpose and outcomes 14.2 Types of process improvement
38	14.3 Process improvement programme 14.3.1 Examine organization’s business goals to set improvement objectives
39	14.3.2 Initiate process improvement cycle
40	14.3.3 Identify improvement areas 14.3.4 Analyse assessment strengths and weaknesses
41	14.3.5 Review organizational improvement objectives 14.3.6 Generate and identify improvement areas 14.3.7 Derive action plan
42	14.3.8 Implement improvements
43	14.3.9 Monitoring implementation 14.3.10 Confirm improvements 14.3.11 Sustain and monitor improvements
45	Bibliography

Additional information

Status	Withdrawn
Title	Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Guidelines
Publisher	BSI
Committee	IST/60
Pages	48
Publication Date	2016-11-30
Withdrawn Date	2024-08-19
Replaced By	BS ISO/IEC 30105-5:2024
ISBN	978 0 580 88923 3
Standard Number	BS ISO/IEC 30105-5:2016
Identical National Standard Of	ISO/IEC 30105-5:2016
Descriptors	Interfaces (data processing), Application layer (OSI), Electric connectors, Information exchange, Data processing, Domestic, Household equipment, Computer applications, Multimedia, Open systems interconnection, Electronic equipment and components, Data transfer, Communication networks, Computer networks
ICS Codes	35.020 - Information technology (IT) in general

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BS ISO/IEC 30105-5:2016

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