{"id":519408,"date":"2024-11-05T14:54:05","date_gmt":"2024-11-05T14:54:05","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/csa-iso-1000815-r2019\/"},"modified":"2024-11-05T14:54:05","modified_gmt":"2024-11-05T14:54:05","slug":"csa-iso-1000815-r2019","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/csa\/csa-iso-1000815-r2019\/","title":{"rendered":"CSA ISO 10008:15 (R2019)"},"content":{"rendered":"<p><strong>CSA Preface<\/strong><\/p>\n<p><\/p>\n<p>This is the first edition of CAN\/CSA-ISO 10008, Quality management &#8211; Customer satisfaction &#8211; Guidelines for business-to-consumer electronic commerce transactions (B2C ECT), which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 10008 (first edition, 2013-06-01).<\/p>\n<p><\/p>\n<p>This Standard has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.<\/p>\n<p><\/p>\n<p><strong>Scope<\/strong><\/p>\n<p><\/p>\n<p>This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.<\/p>\n<p><\/p>\n<p>It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.<\/p>\n<p><\/p>\n<p>This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.<\/p>\n<p><\/p>\n<p>This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.<\/p>\n<p><\/p>\n<p>The guidance given in this International Standard can complement an organizations quality management system.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Quality management &#8211; Customer satisfaction &#8211; Guidelines for business-to-consumer electronic commerce transactions<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/csa\/\"><b>CSA<\/b><\/a><\/td>\n<td>2015-01-01<\/td>\n<td>49<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":519419,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2674],"product_tag":[],"class_list":{"0":"post-519408","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-csa","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/519408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/519419"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=519408"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=519408"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=519408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}