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CSA ISO 10008:15 (R2019):2015 Edition

CSA ISO 10008:15 (R2019):2015 Edition

$38.35

Quality management – Customer satisfaction – Guidelines for business-to-consumer electronic commerce transactions

Published By Publication Date Number of Pages
CSA 2015-01-01 49
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CSA Preface

This is the first edition of CAN/CSA-ISO 10008, Quality management – Customer satisfaction – Guidelines for business-to-consumer electronic commerce transactions (B2C ECT), which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 10008 (first edition, 2013-06-01).

This Standard has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.

Scope

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.

This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.

This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.

The guidance given in this International Standard can complement an organizations quality management system.

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CSA ISO 10008:15 (R2019)
$38.35