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BSI PD CEN/TS 17091:2018

BSI PD CEN/TS 17091:2018

$93.17

Crisis management. Guidance for developing a strategic capability

Published By Publication Date Number of Pages
BSI 2018 36
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This document provides guidance on good practice for crisis management to help the strategic decision makers of an organization to plan, implement, establish, operate, monitor, review, maintain and continually improve a crisis management capability. It is intended for any organization regardless of location, size, type, industry, structure, or sector. While it is important to be aware of human and cultural factors as they can cause stress when working as individuals and as part of groups, it is not the purpose of this document to examine aspects of these areas in detail. This document provides guidance for: – understanding the context and challenges of crisis management; – developing an organization’s crisis management capability through preparedness (see 5.5); – recognizing the complexities facing a crisis team in action; – communicating successfully during a crisis; and – reviewing and learning. NOTE 1 For further information on organizational resilience, see ISO 22316. This technical specification is intended for management with strategic responsibilities for the delivery of a crisis management capability. It is for those who operate under the direction and within policy of top management in: – implementing the crisis plans and structures; and – maintaining and assuring the procedures associated with the capability. It is not intended for emergency and incident response – these require the application of operational procedures whereas crisis management relies on an adaptive, agile, and flexible strategic response (see 4.3). It does not cover interoperability or command and control or business continuity management systems. NOTE 2 For more information on interoperability and command and control, see ISO 22320. For more information on business continuity management systems, please see EN ISO 22301.

PDF Catalog

PDF Pages PDF Title
2 National foreword
6 European foreword
7 Introduction
8 1 Scope
2 Normative references
3 Terms and definitions
10 4 Crisis management: Core concepts and principles
4.1 Understanding crises and how best to manage them
11 4.2 The potential origins of crises
12 4.3 Implications of the nature of crises
13 4.4 Readiness to respond and recover
4.5 Principles for crisis management
14 5 Building a crisis management capability
5.1 Introduction
5.2 Setting the crisis management framework
15 5.3 General framework
5.4 Anticipate and assess
16 5.5 Prepare
5.5.1 General
5.5.2 The crisis management plan
17 5.5.3 Information management and situational awareness
20 5.6 Response (the CMT in action)
5.7 Recover
21 5.8 Review and learn
6 Crisis leadership
6.1 Core leadership functions
23 6.2 Resilient crisis response
7 Strategic crisis decision-making
7.1 Decision-making
25 7.2 Why decision-making can be challenging
7.3 Dilemmas, decision delay and decision avoidance
7.4 Decision-making problems
26 7.5 Effective crisis decision-making
8 Crisis communication
8.1 Introduction
8.2 Pre-crisis preparation
27 8.3 Management of reputation and interested parties
8.4 Key roles
8.4.1 General
8.4.2 The spokesperson
8.4.3 Media monitoring
28 8.5 Developing a crisis communication strategy
8.6 Key principles of crisis communication response
29 8.7 Consistency of message
8.8 Barriers to effective communication
8.9 Social media: the opportunities and risks
30 9 Training, validation and learning from crises
9.1 General
9.2 Developing people and assuring crisis management arrangements
31 9.3 Training
32 9.4 Exercising
33 9.5 Validation
9.6 Learning
35 Bibliography

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BSI PD CEN/TS 17091:2018
$93.17