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BS ISO/IEC 30105-2:2024 – TC

BS ISO/IEC 30105-2:2024 – TC

$280.87

Tracked Changes. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Process assessment model (PAM)

Published By Publication Date Number of Pages
BSI 2024 399
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PDF Catalog

PDF Pages PDF Title
1 30494950
253 A-30440195
254 undefined
258 Foreword
260 Introduction
263 1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
265 3.2 Abbreviated terms
266 4 Overview of the process assessment model (PAM)
4.1 General
267 4.2 Structure of the ITES-BPO PAM
4.2.1 Process dimension
4.2.2 Capability dimension
4.3 Assessment indicators
4.3.1 Overview
269 4.3.2 PCIs
4.3.3 PPIs
270 4.3.4 Measuring process capability
271 5 Processes and PPIs (level 1)
5.1 General
272 5.2 BPs and information items for ITES-BPO lifecycle processes
5.2.1 Strategic enablement (SEN) processes
274 5.2.2 Relationship (RLS) processes
277 5.2.3 Solution (SLN) processes
280 5.2.4 Transition in (TRN) processes
289 5.2.5 Service delivery (SDL) processes
294 5.2.6 Transition out (TRO) process
296 5.2.7 Tactical enablement (TEN) processes
309 5.2.8 Operational enablement (OEN) processes
319 6 PCIs (levels 0 to 5)
6.1 General
6.2 Process capability levels and PAs
6.2.1 Process capability level 0: Incomplete process
320 6.2.2 Process capability level 1: Performed process
6.2.3 Process capability level 2: Managed process
325 6.2.4 Process capability level 3: Established process
333 6.2.5 Process capability level 4: Predictable process
338 6.2.6 Process capability level 5: Innovating process
343 Annex A (informative) Conformity of the PAM
345 Annex B (informative) Information item characteristics
394 Annex C (informative) Correlation between the ISO/IEC 20000 series and the ISO/IEC 30105 series
397 Bibliography

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BS ISO/IEC 30105-2:2024 - TC
$280.87